Privacy policy

  1. OUR APPROACH TO PRIVACY

    1. Ravio Technologies Ltd. ("Ravio", "we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you ("personal information") when you access and browse our website, and information regarding our use of cookies and similar technologies.
    2. If you have any questions about this privacy policy or how we use your personal information, please contact us using the details at the end of this privacy policy.
  2. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION

    Ravio is the data controller of the personal information we hold about you. This means that we determine and are responsible for how your personal information is used.

  3. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION

    1. We collect personal information that you voluntarily submit directly to us when you use the Ravio Website. This can include information you provide to us when you request a demo, correspond with us by phone, e-mail or otherwise, subscribe for our marketing communications, or use some other feature of the website.
    2. This information may include, for example, your contact details. We will indicate to you if the provision of certain personal information is mandatory or optional. If you choose not to provide any personal information marked as mandatory, we may not be able to respond to your queries or provide other services to you or respond to your other requests.
    3. The table at Annex 1 sets out in detail the categories of personal information we collect about you and how we use that information when you use the Ravio Website, as well as the legal basis which we rely on to process the personal information and recipients of that personal information.
  4. INFORMATION WE COLLECT ABOUT YOU AUTOMATICALLY

    1. We also automatically collect personal information indirectly about how you access and use the Ravio Website, and information about the device you use to access the Ravio Website, read our emails, or otherwise engage with us. We use this information to provide to you the features and functionality of the Ravio Website, to monitor and improve the Ravio Website and to develop new products and services. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar tracking technologies.
    2. The table at Annex 2 sets out in detail the categories of personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information and recipients of that personal information. For more information on cookies and other tracking technologies we use, please see Section 8 below.
    3. We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.
    4. We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the Ravio Website and our services or developing new services and features. We may also share such anonymised and aggregated information with others.
  5. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

    1. We will store the personal information we collect for our own purposes for no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests.
    2. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.
  6. RECIPIENTS

    1. As required in accordance with how we use your personal information, we may share your personal information with the following:
      1. Service providers and advisors. We may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing mailing, email or chat services, fraud prevention, web hosting, or providing analytics services.
      2. Purchasers and third parties in connection with a business transaction. Your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
      3. Law enforcement, regulators and other parties for legal reasons. We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Ravio, its users or others.
  7. MARKETING AND ADVERTISING

    1. From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.
    2. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.
    3. We will only send you marketing messages if you have given us your consent to do so. You can withdraw your consent at a later date by clicking on the unsubscribe link at the bottom of our marketing emails. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
  8. COOKIES AND SIMILAR TECHNOLOGIES

    1. The Ravio Website uses cookies and similar tracking technologies to distinguish you from other users of the Ravio Website. Cookies are pieces of code that we transfer to your computer's hard disk for record-keeping purposes. This helps us to provide certain functionalities of the Ravio Website, to monitor and improve the Ravio Website, as well as to allow our partners determine products and services that may be of interest to you and to display relevant advertising to you as you browse the Internet.
    2. We use the following types of cookies:
      1. Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
      2. Analytical/performance cookies. They allow us to recognise and count the number of visitors, to see how visitors move around the Ravio Website when they are using it and to monitor the performance of certain features on the Ravio Website. This helps us to improve the way the Ravio Website works, for example, by ensuring that users are finding what they are looking for easily and to test the rollout of new features.
      3. Functionality cookies. These are used to recognise you as you move around the Ravio Website and to remember information that you enter when you use the Ravio Website, such as when you fill in a form.
      4. Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our Website. These third parties are responsible for setting out their own cookie and privacy policies.
    3. Annex 3 contains more information about the cookies we use and how long they remain on your device.
    4. If you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Ravio Website. These settings will typically be found in the "options" or "preferences" menu of your browser.
  9. STORING AND TRANSFERRING YOUR PERSONAL INFORMATION

    1. Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. We will never send you unsolicited emails or contact you by phone requesting your account ID, password, credit or debit card information or national identification numbers.
    2. International Transfers of your personal information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations. If you are located in the UK or European Economic Area ("EEA"), your personal information may be processed outside of the UK or EEA; these international transfers of your personal information will be made pursuant to appropriate safeguards, including:
      1. ensuring that the personal data is transferred to countries recognised by the European Commission or the UK Secretary of State (as applicable) as offering an equivalent level of protection; or
      2. ensuring that such transfer is to a third party that is a member of a compliance scheme recognised as offering adequate protection for the rights and freedoms of data subjects, as determined by the European Commission or the UK Secretary of State (as applicable).
    3. We will take appropriate steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy regardless of where it is processed.
    4. If you wish to enquire further about the safeguards we use, please contact us using the details set out at the end of this privacy policy.
  10. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION

    1. In accordance with applicable privacy law you have the following rights in respect of your personal information that we hold:
      1. Right of access. You have the right to obtain:
        1. confirmation of whether, and where, we are processing your personal information;
        2. information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
        3. information about the categories of recipients with whom we may share your personal information; and
        4. a copy of the personal information we hold about you.
      2. Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
      3. Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
      4. Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
      5. Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
    2. You have a right to object to any processing based on our legitimate interests. There may, depending on the particular circumstances, be compelling reasons for continuing to process your personal information despite your objection, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
    3. If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy.
    4. You also have the right to lodge a complaint to your local data protection authority. If you are based in the European Union, information about how to contact your local data protection authority is available here. If you are based in the UK, information about how to contact your local data protection authority is available here.
  11. LINKS TO THIRD PARTY SITES

    The Ravio Website may, from time to time, contain links to and from third party websites, including those of our partners, advertisers, news publications, social media platforms and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

  12. OUR POLICY TOWARDS CHILDREN

    The Ravio Website is not directed at persons under 18 and we do not knowingly collect personal information from children under 18. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information as quickly as possible.

  13. CHANGES TO THIS POLICY

    We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the "last modified" date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.

  14. NOTICE TO YOU

    If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Ravio Website. We

  15. CONTACTING US

    1. Please contact contact@ravio.com if you have any questions, comments and requests regarding this privacy policy.
    2. This privacy policy was last modified on 18 March 2022.

ANNEX 1 – PERSONAL INFORMATION YOU PROVIDE TO US

Category of personal information How we may use it Legal basis for the processing Recipients of personal information
Contact Information when you make an enquiry or book a demo for our service, such as your first name, last name, phone number, Company name, and e-mail address.

We may use this information to deal with enquiries and complaints made by or about you relating to our service.

The processing is necessary for our legitimate interests and those of our Customers, namely administering our service, and for communicating with our Customers effectively to respond to any queries or complaints.

We may share this information with: third party email, support and customer relation management systems including Hubspot, Inc.

We may use this information to send you marketing communications in accordance with your preferences. We will only use your personal information in this way to the extent you have given us consent to do so.

Chat and comments. When you contact us directly, e.g. by email or phone, we will record your comments and opinions.

We may use this information to address your questions, issues and concerns.

The processing is necessary for our legitimate interests, namely communicating with you and responding to queries, complaints and concerns.

We may share this information with: third party email, support and customer relation management systems including Hubspot, Inc.

We may use this information to develop new products and features available through the or otherwise improve our service. The processing is necessary for our legitimate interests, namely developing and improving our service.
Your preferences, such as preferences set for notifications, marketing communications, how the Ravio Website is displayed. We use this information to provide notifications, send news, alerts and marketing communications and provide the Ravio Website in accordance with your choices. The processing is necessary for our legitimate interest, namely ensuring the user receives the correct marketing and other communications, and that this is displayed in accordance with your preferences.

We may share this information with: third party email, support and customer relation management systems including Hubspot, Inc.

We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented. The processing is necessary for compliance with a legal obligation to which we are subject.
All personal information set out above. We may use all the personal information we collect to monitor and improve the Ravio Website and our service and to help us develop new products and services. The processing is necessary for our legitimate interests, namely to administer and improve the Ravio Website and our service. As described above and in Section 6.

ANNEX 2 – PERSONAL INFORMATION COLLECTED AUTOMATICALLY

Category of personal information How we may use it Legal basis for the processing Recipients of Personal Data

Approximate location information or your IP address.

We may use this information to detect fraud or suspicious activity in relation to your account. The processing is necessary for our legitimate interests and those of our Customers, namely to protect our business and your account from fraud and other illegal activities. We may share this information with data and cyber security services, fraud detection and prevention services and web analytics services.
Where you have given us your consent to send you marketing communications, we will use this information during the e-mail marketing process. The processing is necessary for our legitimate interests, namely to administer the marketing communication.
Information about how you access and use the Ravio Website. For example, how frequently you access the Ravio Website, the time you access the Ravio Website and how long you use it for, the approximate location that you access the Ravio Website from, the site from which you came and the site to which you are going when you leave Ravio Website, the pages you visit, the links you click, and other actions you take on the Ravio Website.

We may use information about how you use the Ravio Website to present the Ravio Website to you on your device.

The processing is necessary for our legitimate interests, namely to tailor the Ravio Website to the user.
We may use this information to monitor and improve the Ravio Website, resolve issues and to inform the development of new products and services. The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Ravio Website and to improve the Ravio Website or our products and services generally.
Log files and information about your device. We also collect information about the tablet, smartphone or other electronic device you use to connect to the Ravio Website. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the Ravio Website through the device, your mobile network, your IP address and your device’s telephone number (if it has one). We may use information about how you use and connect to the Ravio Website to present the Ravio Website to you on your device. The processing is necessary for our legitimate interests, namely to tailor the Ravio Website to the user.
We may use this information to monitor and improve the Ravio Website, resolve issues and to inform the development of new products and services. The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Ravio Website and to improve the Ravio Website generally.

ANNEX 3 – COOKIES

Cookie Name Type of cookie When is the cookie set? How long does the cookie stay on my device? Purposes / Additional information
Google Analytics Analytics/Performance When the user first visits the Ravio Website 2 years These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout.
Hotjar Analytics/Performance When the user first visits the Ravio Website Up to 1 year These cookies are used to collect information about how visitors use our website.
Hubspot Functional When the user first visits the Ravio Website 6 months These cookies are used to collectinformation about how viistors use our website, and to facilitate communication between users and the company.

We use cookies to improve your experience on our site, to analyse traffic, and enhance our marketing activities. You can learn more in our Privacy Policy.